Market · October 28, 2025
The dispute resolution system is the mechanism through which TorZon Market maintains fairness in a market where neither buyers nor vendors can typically verify each other's real-world identities. This article provides a detailed look at how disputes are handled from the moment they are opened through to final resolution.
A dispute can be opened by the buyer at any point while an order is in "in transit" or "delivered" status, provided the auto-finalize timer has not yet expired. The dispute window is typically between 3 days after expected delivery and the auto-finalize date. Buyers who miss this window by finalizing early or allowing auto-finalize to occur lose the ability to dispute regardless of outcome.
To open a dispute, navigate to the order page and select "Open Dispute." The system requires a brief written explanation of the issue and an indication of the requested resolution — full refund, partial refund, or replacement. Both parties can then submit evidence through the secure platform messaging system.
Moderators evaluate evidence objectively. Useful buyer evidence includes: tracking information showing non-delivery, photographs of damaged or incorrect goods, communication logs demonstrating vendor non-responsiveness, and any documentation relevant to stealth or product claims. Vendor evidence includes: tracking showing confirmed delivery, customs records for seized items, and communication logs demonstrating professional handling.
TorZon Market moderators have documented training in evaluating common dispute scenarios. The platform publishes anonymised dispute resolution records that allow users to understand how similar situations were handled historically. This transparency builds community trust in the fairness of outcomes.
The median dispute resolution time is 41 hours from initial submission to final decision. Complex cases requiring additional investigation take longer — the platform commits to resolving all disputes within 5 business days. Outcomes are distributed approximately 57% in favour of buyers and 43% in favour of vendors, suggesting genuinely neutral adjudication. For general guidance on using the platform safely, see our FAQ and access page.